Refund & Cancellation Policy

1. Who Pays Us

Solar AI Advisor is free for homeowners. We never charge homeowners for solar estimates, advice, quote comparison, installer matching or the free technical survey.

The only payments we accept are from solar installer partners who join our network:

• Success fee: a fee per kW of the system, payable only after a homeowner we introduced signs an agreement with that installer.
• Wallet top-ups: optional prepaid balance an installer can add to their partner dashboard and use to pay success fees.

Payments are processed securely by Razorpay. We do not store card or bank details.

2. Homeowners

Because homeowners never pay Solar AI Advisor, there is nothing for us to refund to a homeowner.

Any payment for a solar system, its installation, net metering or related work is made directly to the installer under the installer's own agreement with the homeowner. Cancellations and refunds for that work are governed by that agreement and handled by the installer.

If you have trouble getting a refund from an installer we introduced, tell us. We will follow up with the installer on your behalf, although we cannot guarantee the outcome.

3. Success Fee

The success fee becomes due once the homeowner signs an agreement with the installer. The rate per kW is shown in the installer's partner terms and dashboard at the time the lead is shared.

If the homeowner cancels the agreement before installation starts, the installer can ask for the success fee for that agreement to be refunded or credited to their wallet. Please write to us within 30 days of the cancellation with the lead reference and any proof of cancellation. We review each request and reply within 7 working days.

A success fee is not refundable once installation has started, or if the agreement was cancelled because of the installer's own action, such as not turning up, changing the agreed equipment or not completing the work.

4. Wallet Balance

Wallet top-ups are prepaid and are used only to pay amounts owed to Solar AI Advisor.

An installer can ask for any unused wallet balance to be refunded at any time by writing to us. We refund it to the original payment method within 7 working days of the request, after deducting any success fee that is already due.

5. Failed, Duplicate Or Wrong Payments

If money is debited but the payment fails, Razorpay or your bank usually reverses it automatically within 5 to 7 working days.

If you are charged twice for the same amount, or pay more than you owe, we refund the extra amount in full to the original payment method within 7 working days of it being reported or noticed.

6. How To Request A Refund

Email or WhatsApp us using the details below with:

• Your business name and registered mobile number
• The Razorpay payment ID or UPI reference (UTR)
• The lead reference, if the request is about a success fee
• The reason for the request

Approved refunds are sent to the original payment method. After we process a refund, your bank may take a further 5 to 7 working days to show it.

7. Cancelling A Partnership

An installer can leave the Solar AI Advisor network at any time by telling us. Success fees for agreements already signed before leaving remain payable. Any unused wallet balance is refunded as described above.

We may suspend or remove an installer who breaks our partner terms, for example by not turning up for surveys, misrepresenting equipment or not paying success fees that are due.